Payment & Ordering Policy

 

Payment & Ordering Policy

Thank you for shopping at our online store (“the Store”). Please carefully review our Payment & Ordering Policy before placing your order. If you have any questions about this policy or our services, feel free to contact us using the information provided at the end of this document.

1. Accepted Payment Methods

  1. Credit/Debit Cards: We accept major credit and debit cards, such as Visa, Mastercard, and American Express (please refer to the checkout page to see which cards are available).
  2. PayPal and Other E-Wallets/Payment Platforms: We may offer PayPal or other third-party payment platforms. Simply select your preferred payment option at checkout and follow the instructions to complete the payment.
  3. Shop Pay / Apple Pay / Google Pay: If you prefer to use these quick checkout methods, you can choose one of them during checkout (subject to availability in your region).
  4. Other Payment Methods: From time to time, we may add or remove payment options to better serve our customers. Please refer to the checkout page for the most up-to-date information.

Note: For security purposes, we may perform additional verification on certain orders or payment methods. If you have any questions, please contact our customer service team.

2. Currency & Exchange Rates

  • All transactions on our Store are processed in [Specify default currency, e.g., USD or local currency].
  • If your payment method is issued by a bank in a different currency, you may be charged currency conversion fees or your payment provider’s exchange rate, which is outside of our control.

3. Order Processing

  1. Order Confirmation: Once you place an order and complete payment, you will receive an order confirmation via email or text message. This confirmation will include your order number, product details, shipping address, and payment information. Please keep this information for future reference.
  2. Processing Time:
    • We typically process orders within 1-3 business days (excluding weekends and holidays).
    • During peak seasons or under special circumstances (e.g., public holidays, promotional events, or unforeseen disruptions), processing may take longer. If there is a significant delay, we will notify you via email or text.
  3. Shipping & Tracking:
    • Once your order is shipped, we will provide you with a tracking number and/or a tracking link via email or text.
    • You can also log in to your account or check your order status page to track your package’s progress.

4. Order Modifications & Cancellations

  1. Modifying an Order:
    • If you need to adjust your order details (such as the shipping address, product specifications, or quantities), please contact us as soon as possible.
    • We will do our best to accommodate changes, but once the order has begun processing or shipping, we cannot guarantee modifications.
  2. Canceling an Order:
    • If you wish to cancel your order, please contact us immediately.
    • If your order has already been processed or shipped, a cancellation may not be possible. Please refer to our Return & Refund Policy for more details or contact our support team for assistance.

5. Taxes & Duties

  1. Domestic Orders: For orders shipped within the same country/region as our Store, applicable sales tax or VAT (if any) will be displayed at checkout or on your invoice.
  2. International Orders: Orders shipped internationally may be subject to customs, duties, or import taxes determined by the destination country’s regulations. These fees are the responsibility of the buyer. Please check with your local customs office for more information regarding any potential fees or taxes before placing your order.

6. Risk Assessment & Security

We reserve the right to verify orders to prevent fraudulent activity and protect both our customers and our business. In certain cases, we may request additional information or documentation to verify your purchase (e.g., proof of identification or billing address). If we cannot contact you or if you fail to provide the requested documentation, we may cancel your order and issue a refund (if applicable).

7. Privacy & Data Protection

We take your privacy seriously. Your payment information is always encrypted using secure socket layer (SSL) technology, and we do not store your complete card details on our servers. Please refer to our Privacy Policy for more information on how we collect, use, and protect your personal data.

8. Policy Updates

We may update this Payment & Ordering Policy from time to time to reflect changes in our business practices, legal requirements, or other factors. Any changes will be posted on our website, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed of any modifications.

9. Contact Us

If you have any questions or concerns regarding our Payment & Ordering Policy or need assistance with your order, please reach out to us:

  • Email: support@toybeads.com
  • Whatsapp: +8618229917768